Return & Refund Policy
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Eligibility for Returns & Refunds
We accept returns for orders placed only through our official website at brewinto.com. If you need to request a return, please refer to the following conditions:
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Return Window: Returns are accepted within 30 days of delivery. After 30 days, returns will only be accepted for items with verified quality issues.
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Return Condition: The product must be in good condition, with ALL accessories and original packaging included. Proof of purchase is required.
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Return Shipping Costs
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If the return is due to a customer’s decision (e.g., change of mind, wrong item ordered), the customer is responsible for the return shipping cost. The cost will depend on the courier chosen.
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If the return is due to our mistake (e.g., defective product, wrong item sent), we will cover the return shipping fee.
Note:
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If an item is returned damaged, missing accessories, or not in its original condition (unless due to our fault), only a partial refund will be issued.
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The return shipping fee may be deducted from the final refund amount.
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How to Request a Return
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If you need to return a product, please follow these steps:
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Contact us at cs@brewinto.com with your order number, return reason, and a photo/video of the product.
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Our customer service team will respond within 2 business days to confirm the return eligibility and provide further instructions.
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If approved, you will receive the return shipping address. Items sent back without prior approval will not be accepted.
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Ship the product using a carrier of your choice.
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Refund Processing Time
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Once your return is received and inspected, a refund will be processed within 24 hours.
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The actual time for the refund to appear in your account depends on your bank’s processing time.
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If more than 15 business days have passed since your refund approval, please contact us at cs@brewinto.com.
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Exchanges
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If you need to exchange an item for a different model or color, please place a new order and return the unwanted item.
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Customers are responsible for shipping fees for exchanges due to personal preference (e.g., color change).
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Order Cancellations
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Before Processing: Orders can be canceled free of charge if requested before processing begins.
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After Shipment: Once an order has been shipped, cancellations are not possible. If you no longer want the item, you may request a return after receiving it.
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Warranty Policy
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Brewinto offers a 12-month limited warranty for its espresso machines. If you experience a quality issue, contact us at cs@brewinto.com.
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What’s covered?
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Manufacturing defects and functional failures under normal use.
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If the issue is verified, Brewinto will provide a replacement part or a new machine at no cost.
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What’s not covered?
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Man-made damage (e.g., accidental drops, improper use).
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Purchases from unauthorized sellers or second-hand platforms (e.g., eBay, Craigslist).
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For warranty claims, contact our support team, and we will assist you with the best solution.
For any further questions, feel free to reach out to us at cs@brewinto.com.
