Shipping Policy
Order Processing Time
-
Standard Orders: Orders are processed within 48 hours (excluding weekends and holidays) after payment confirmation.
-
Sales & Promotions: During peak sales periods or unforeseen circumstances (e.g., weather, logistics delays), processing may take additional time. We appreciate your patience.
Countries/Regions Eligible for Free Shipping
We offer free shipping to the following countries and regions:
-
United Kingdom
-
European Union Countries
Other Countries/Regions We Ship To
For an additional shipping fee, we ship to the following countries and regions. Shipping costs will be calculated at checkout:
United States, Australia, Bahrain, Bolivia, Brazil, Canada, Chile, Colombia, Cyprus, Greece, Israel, Jordan, Kuwait, Mexico, New Zealand, Pakistan, Peru, Qatar, Russia, Saudi Arabia, Switzerland, Ukraine, United Arab Emirates, Uruguay, and more.
Due to varying customs requirements, our list of deliverable countries may change. Please check your email regularly for order status updates. We may require customers to provide necessary documents for customs clearance. If shipping regulations prevent delivery, we may issue a refund.
Note: We do not ship to P.O. Boxes or APO addresses.
Delivery Timeframe
While we strive for fast delivery, actual shipping times may vary due to factors beyond our control, such as customs clearance or carrier delays.
Shipping Origin: Orders will be shipped from our warehouses based on stock availability in: European Union (EU) and China (CN)
We will ship from the nearest available warehouse to ensure faster delivery.
Address Changes
-
Before Shipment: Address changes are free if requested within 24 hours of placing your order.
-
After Shipment: We cannot guarantee address changes once the order has been dispatched. Contact us for assistance if your order is already in transit.
Damaged or Defective Items
If you receive a damaged or defective item, please refer to our Return & Refund Policy for guidance on how to request a replacement or refund. We are committed to resolving such issues promptly.
Customs & Import Taxes
-
Import duties and taxes may apply once your order reaches the destination country.
-
Customers are responsible for any customs fees and must ensure compliance with their country’s import regulations.
-
If import duties and taxes are not paid, your parcel may be held by customs. If the package is returned to us, any incurred fees will be deducted from the refund amount.
-
Brewinto cannot guarantee that your package will arrive untampered after customs inspection.
Shipping Products
-
We only ship brand-new products.
-
If an unexpected logistical delay occurs, we will contact you within 24 hours of your order.
-
If you receive a defective item due to manufacturing issues, we will issue a full refund or replacement at no additional cost.
-
If you are placing multiple orders to different recipients, please submit separate orders for each shipping address.
Order Tracking
Once your order has been shipped, you can track your package using our order tracking tool. If the recipient cannot be reached after multiple delivery attempts, we reserve the right to cancel the order at our discretion.
Contact Us
If you have further questions, feel free to reach out to us at cs@brewinto.com. We are happy to assist you!
